Delivery & Shipping

Thank you for shopping with Zulu Lulu. We proudly offer shipping across the GCC (United Arab Emirates, Saudi Arabia, Bahrain, Qatar, Kuwait and Oman) from our base in the United Arab Emirates. We’re committed to delivering your order safely and efficiently, wherever you are.

Order Processing

• Orders are processed within 5 business days (excluding weekends and public holidays).
• You’ll receive a confirmation email once your order is placed and a tracking number once it’s shipped.
• Custom or made-to-order items may require additional processing time, which will be clearly communicated at checkout.

Shipping Methods & Timelines

Delivery times are estimates and may vary due to customs clearance, remote locations, or unforeseen delays.

Shipping Fees

• Shipping charges are calculated at checkout based on destination and package weight.
• Free shipping may be offered during promotional periods or for orders above a certain value—check our homepage for current offers.

Customs & Duties

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
• Zulu Lulu is not liable for any delays or charges incurred during customs processing.

Delivery Issues

If your package is delayed or lost:

• Contact us at care@zulululu.ae with your order number and tracking info.
• We’ll work with the courier to resolve the issue as quickly as possible.

Address and Contact Information Accuracy

Please ensure your shipping address and contact details are complete and accurate. Zulu Lulu is not responsible for failed deliveries due to incorrect or incomplete information.

Final Note

By placing an order, you agree to the terms outlined in this policy. We’re here to make your Zulu Lulu experience as smooth and as joyful as possible. Thank you for being part of our global community!