Returns & Refunds

At ZuluLulu LLC, we take pride in the quality and uniqueness of our products. Due to the nature of our offerings, we maintain a strict No Exchange, No Refund policy.

Exceptions

We will only consider a refund or exchange under the following condition:

• Damage or defect directly caused by Zulu Lulu prior to delivery.

To qualify:

• You must notify us within 48 hours of receiving the item.
• Clear photographic evidence of the damage must be provided.
• The item must be unused and in its original packaging.

Non-Eligible Cases

Refunds or exchanges will not be accepted for:

• Change of mind
• Incorrect sizing or fit
• Color or texture variations due to screen display
• Damage caused during shipping or by the customer

How to Report a Damaged Item

Please email care@zulululu.ae with:

• Your order number
• Photos of the damaged item
• A brief description of the issue

Our team will review your request and respond within 3 business days.

Final Note

By purchasing from Zulu Lulu, you acknowledge and agree to this policy. We appreciate your understanding and support of our small business ethos.